Privacy Policy

1. Introduction

Horavita ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our luxury watch repair and servicing services or visit our website.

This policy applies to all information collected through our services, website, email communications, and in-person interactions at our atelier in Taipei, Taiwan. By using our services, you agree to the collection and use of information as described in this policy.

If you have questions about this privacy policy or how we handle your personal data, please contact us at [email protected].

2. Information We Collect

Personal Information

We collect the following types of personal information when you use our services:

• Contact Information: Name, email address, phone number, and physical address
• Watch Information: Details about your timepiece including brand, model, serial number, and service history
• Service Records: Information about services performed, parts replaced, and timing analysis results
• Payment Information: Billing address and payment method details (processed through secure third-party payment processors)
• Communication Records: Correspondence regarding service inquiries, appointments, and follow-up communications

Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our website
• Referring website and search terms used to find us

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience. For detailed information about our cookie practices, please review our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Providing watch repair, servicing, and restoration services
• Scheduling appointments and managing service timelines
• Communicating service updates and completion notifications
• Maintaining detailed service records for quality assurance

Business Operations

• Processing payments and maintaining financial records
• Responding to inquiries and providing customer support
• Improving our services based on client feedback
• Conducting business analytics and operational improvements

Marketing Communications

• Sending service reminders and maintenance recommendations (with your consent)
• Sharing information about new services or special offers (you may opt out at any time)
• Conducting client satisfaction surveys

Legal Compliance

• Complying with applicable laws and regulations in Taiwan
• Responding to legal requests and preventing fraud
• Protecting our rights and property

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our service agreement with you
• Consent: You have given explicit consent for specific processing activities
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as improving services and preventing fraud
• Legal Obligation: Processing is required to comply with Taiwan's Personal Data Protection Act and other applicable laws

5. Data Retention

We retain your personal information for the following periods:

• Service Records: Maintained for seven years after the last service to support warranty claims and future service needs
• Contact Information: Retained while you remain an active client and for three years after your last interaction
• Payment Records: Kept for seven years in accordance with Taiwan's tax and accounting regulations
• Website Analytics: Typically retained for 26 months

After these retention periods, we securely delete or anonymize your personal data unless we are required to retain it longer for legal purposes.

6. How We Share Your Information

We do not sell your personal information. We may share your data with the following parties:

Service Providers

• Payment processors for secure transaction handling
• Watch parts suppliers when ordering components for your service
• Professional insurance providers (with your consent)
• IT service providers who maintain our systems

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority in Taiwan or when necessary to protect our legal rights.

Business Transfers

If Horavita is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you of any such change.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Secure storage of physical service records in locked, climate-controlled facilities
• Encryption of digital data during transmission and storage
• Access controls limiting staff access to personal information on a need-to-know basis
• Regular security assessments and updates to our systems
• Secure disposal of personal data when no longer needed

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to using industry-standard practices.

8. Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

Right to Access

You may request a copy of the personal data we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements.

Right to Object

You may object to processing of your personal data for marketing purposes or when based on legitimate interests.

Right to Data Portability

You may request your personal data in a structured, commonly used format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites, such as watch manufacturer sites or parts suppliers. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

11. International Data Transfers

Your personal data is primarily stored and processed in Taiwan. When we work with international parts suppliers or service providers, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy regularly.

Continued use of our services after policy updates constitutes acceptance of the revised terms.

13. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Horavita
5F, No. 88, Songren Road
Xinyi District, Taipei City 110
Taiwan

Email: [email protected]
Phone: +886 2 8786 3241

For formal complaints about our data handling practices, you may contact Taiwan's National Development Council or the relevant data protection authority.